Frequently Asked Questions

Step 1: List Your Service
Ensure that the service you offer complies with all local laws, requirements, and regulations in Singapore. You may offer services such as boarding, daycare, sitting, and walking.

Step 2: Verify Your Identification (Singpass)
Verify your identity using Singpass to complete your caregiver profile.

Step 3: Complete the Pet Caregiver Introduction Test
Complete our test designed to ensure you understand the responsibilities and standards of being a caregiver on A About Pets.

We have a standard minimum age requirement of 18 years old to become a Caregiver with A About Pets. However, this may vary depending on the local laws where you are located.

If you are below 18 and wish to provide services on the platform, you must provide consent letter from your parent or legal guardian. They must confirm that they understand and support your work, and they will be responsible as the account holder.

To proceed, your parent or guardian must send an email to askaap@aaboutpets.com with their permission and contact details so our team can verify the request.

Go to the Account menu, select My Service, then tap the pencil icon to edit. In the Preferences tab, you can add or update your listing photos.

Make sure your photos clearly show you and the environment where you will take care of the pet (at least 2 photos).

To protect both Pet Owners and Caregivers, A About Pets restricts sharing of personal contact details (such as phone numbers, email addresses, or social media) within the chat.

Keeping conversations on the platform helps us:

• Maintain a safe and trusted environment
• Ensure proper support in case of disputes or issues
• Protect payments, bookings, and insurance coverage under A About Pets

Sharing or requesting contact details outside the platform may result in limited platform support or action on the account.

Go to the Account menu, select My Service, then tap the pencil icon to edit. In the Services tab, select the service you want to provide and complete the required details to create or manage your listing.

You may also refer to other caregiver profiles on the platform as a reference to understand how they present their services, pricing, and details.

Go to Account, then select My Address.
Tap the Edit button located at the top right corner of the screen.

Update your address and save the changes.

We’re sorry for the silence. Please check your spam or junk folder, as the verification email may sometimes be filtered there. Ensuring that emails from A About Pets are allowed in your inbox can help prevent this issue.

If you still have not received the verification email, you can contact our contact center at askaap@aaboutpets.com for assistance. Our team will be happy to help you complete the verification process.

Yes, you can accept multiple job as long as the scheduling doesn't overlap, and you are available to provide the services.

(KIV per 4 February 2026)

Providing a great service experience is the best way to build good reviews. Pet owners are more likely to leave positive feedback when they feel their pets are safe, well cared for, and communication is clear.

Here are some simple ways to encourage good reviews:

• Follow the agreed service details and schedule.
• Send regular updates so pet owners feel reassured.
• Communicate clearly and respond promptly.
• Treat every pet with care and responsibility.

You may be temporarily restricted if you share contact details with a pet owner but do not complete the booking through A About Pets because it violate the Terms of Use.

Repeated attempts to bookings outside the platform may result in:

• Account restrictions
• Suspension or removal from A About Pets

If an emergency happens:

• You must inform the pet owner immediately
• Discuss the next step with pet owner and reach the nearest vet (agreed with the pet owner)
• You should keep them updated
• If the pet owner cannot be reached within 24 hours, you to have authorised the A About Pets and/or the Company to authorise care on his/her behalf to promptly treat the owner's pet.
• Keep all documentation for transparency with the pet owner.

We strongly recommend a meet and greet before the service starts. If a pet becomes aggressive during a booking and this was not informed in advance:

• The caregiver should prioritise safety
• Inform the pet owner immediately
• If the pet cannot be safely cared for, alternative care (such as a pet hotel or shelter with appropriate facilities, including caged or controlled environments) may be required

Any costs incurred, such as pet hotel or shelter fees, will be covered by the pet owner.

This is a rare and distressing situation. If it happens during a booking:

• Inform the pet owner immediately
• Begin an active search
• Get help with the search
• Contact the SPCA (phone number & website)

Any responsibility, follow-up, or compensation will be handled directly between the pet owner and caregiver.

Based on observed booking behaviour and reports from caregivers, A About Pets has automated detection system in place to reduce misuse of the platform, including attempts to abandon pets or commit fraud through service bookings.

To protect pets and caregivers, all bookings require advance payment through the platform. This helps verify the pet owner’s payment details, encourages responsible behaviour, and ensures accountability. Pet owners who refuse to communicate with caregivers or complete payment through A About Pets may have their booking requests restricted or reviewed.

While preventative measures are in place, isolated cases may still occur. If a pet is not collected after a confirmed and paid service, the matter will be escalated to A About Pets for review. Funds held through the platform may be used to cover extended care, additional services, or other reasonable costs incurred by the caregiver. A About Pets may also take enforcement action, including account suspension or permanent removal.

A About Pets is not a pet surrender or rehoming service. Any attempt to abandon a pet through the platform is strictly prohibited.

Pet owners usually will not cancel.

If this happens, you can continue accepting other booking requests. Keeping your service listing active helps you receive new opportunities from other pet owners.