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Terms of Service

Effective Date: 12 July 2026

1. Introduction

1.1. A About Pets ("Platform") is a mobile application and web-based service developed and operated by A About Pets Pte Ltd (the "Company") that connects pet owner ("Service User") with caregiver ("Service Provider") (collectively referred to as "User") for the purpose of arranging pet care and related services ("Services") listed on the Platform ("Listings").

1.2. The Company operates solely as a technology intermediary. It does not carry out, supervise, or take responsibility for the actual provision of any Services. The Company is therefore not accountable for the conduct, actions, or failures of any User, including any harm caused by or to a User's pet.

1.3. These Terms of Service ("Terms") set out the rules governing each User's access to and use of the Platform, including all subdomains, our mobile application, and any support channels made available by the Company. By registering an Account or using the Platform in any way, you confirm that you have read, understood, and accepted these Terms, which form a legally binding agreement between you and the Company. If you do not agree, please discontinue use of the Platform immediately.

1.4. Certain features of the Platform may be subject to additional guidelines published on the Platform ("Additional Terms"), which are incorporated into and form part of these Terms. In the event of any conflict between these Terms and any Additional Terms, the Additional Terms shall take precedence in respect of that specific feature.

2. Definition

2.1. The following terms used in these Terms of Service shall have the meanings set out below:

  • 2.1.1. "Account" refers to a set of resources and access rights assigned to you as a User for the purpose of accessing and using the Platform.
  • 2.1.2. "Additional Service" refers to Pet Pickup/Drop-Off and Grooming services.
  • 2.1.3. "Booking" refers to a confirmed arrangement between a Service User and a Service Provider, which arises when the Service Provider accepts a Booking Request and the Company receives full payment from the Service User.
  • 2.1.4. "Booking Request" refers to a Service User's submission of a request for Services through the Platform, which remains open for acceptance by a Service Provider for up to forty-eight (48) hours from the time of submission.

2.2. "Booking Requests" refers to a request by a Service User to make a Booking and which is subject to a Service Provider acceptance within forty-eight (48) hours of such Booking Request;

2.3. "Company Service Fee" refers to the fee retained by the Company from the total amount paid by a Service User, as stated in the Fees section of the Platform.

2.4. "Confirmation" refers to the Service Provider's acceptance of a Booking Request through the Platform.

2.5. "Content and Information" refers to any material uploaded or submitted by a User on the Platform, including but not limited to photos, written descriptions, and Reviews.

2.6. "Cookie" refers to a small data file transferred to a User's device for record-keeping purposes. The Company uses Cookies to analyse Platform activity, customise services and content, measure promotional effectiveness, and maintain Platform security.

2.7. "Intellectual Property" refers to all intellectual and proprietary rights, whether registered or unregistered, including patents, trademarks, service marks, design rights, copyright, software rights, and all similar rights of whatever nature, including all applications and grants in respect of any of the foregoing.

2.8. "Listing" refers to a Service offering created and published by a Service Provider on the Platform.

2.9. "Main Service" refers to Boarding Service, Daycare Service, Walking Service, Sitting Service.

2.10. "Meet and Greet" refers to a physical or virtual meeting arranged through the Platform between a Service User, a Service Provider, and their respective pets, conducted prior to a Booking for the purpose of assessing compatibility and care requirements.

2.11. "PDPA" refers to the Personal Data Protection Act 2012 of Singapore, as amended or replaced from time to time.

2.12. "Personal Data" has the meaning given to it under the PDPA and, in the context of the Platform, includes the personal and payment information you provide when registering or using the Platform.

2.13. "Pet" refers to any bird or animal that a Service User is lawfully permitted to keep as a pet under Singapore law, excluding any species listed in the

2.14. Schedule of the Wildlife (Protected Wildlife Species) Rules 2020;

2.15. "Privacy Policy" refers to the Company's privacy and data protection policy, available on the Platform.

2.16. "Service Fee" refers to the fees charged through the Platform, including;

  • 2.16.1. Service User Fee: a processing fee charged to the Service User at the time of Booking; and
  • 2.16.2. Service Provider Fee: a commission deducted from the Service Provider's payout upon completion of a Booking.

2.17. "Service Provider Application Form" refers to the form required to be submitted by a Service User who wishes to become a Service Provider.

2.18. "Service Provider" refers to a registered User who has completed the Service Provider application process and published at least one Listing on the Platform.

2.19. "Service User" refers to a registered User who accesses the Platform for the purpose of booking Services for their pet.

2.20. "Services" refers to the pet care services offered by Service Providers through the Platform, which currently include:

  • 2.20.1. Pet Boarding: overnight care at the Service Provider's premises, with a standard duration of 24 hours unless otherwise agreed;
  • 2.20.2. Pet Daycare: daytime care at the Service Provider's premises, with a standard duration of 12 hours unless otherwise agreed;
  • 2.20.3. Pet Walking: accompanied walks, with a standard duration of 60 minutes unless otherwise agreed;
  • 2.20.4. Pet Sitting – In-Home Visit: a visit by the Service Provider to the Service User's home, with a standard duration of 60 minutes unless otherwise agreed;
  • 2.20.5. Pet Sitting – Overnight: an overnight stay by the Service Provider at the Service User's home, with a standard duration of 24 hours unless otherwise agreed;
  • 2.20.6. Grooming: pet grooming at a location agreed between both parties, with each session covering one pet unless otherwise agreed; and
  • 2.20.7. Pet Pickup/Drop-Off: one-way pet transport, unless otherwise agreed.

2.21. "User" refers to any individual who has completed the A About Pets registration process, encompassing both Service Users and Service Providers.

2.22. "User Contract" means a contract between Service User and Service Provider pursuant to which a Service Provider agrees to provide Services in consideration of a Service Provider Fee. For the avoidance of doubt, the Company shall not be deemed to be a party to any User Contract;

2.23. "Username" refers to the unique identifier assigned to each User upon registration, which is displayed on their public Profile.

2.24. "You" and "Your" refer to any User who is at least 18 years of age.

3. Eligibility

3.1. The Platform and its Services are available exclusively to individuals who are at least 18 years of age. Use of the Platform by anyone under 18 is strictly prohibited.

3.2. Service User Declarations

3.2.1. By registering as a Service User, you confirm and warrant to the Company that;

  • a. you are at least 18 years of age;
  • b. your pet is up to date on vaccinations;
  • c. you hold all licences, permits, and approvals required under Singapore law for keeping your pet;
  • d. all information you provide on the Platform is accurate, current, and not misleading; and
  • e. you have read and agreed with the Company's Privacy Policy.

3.3. Service Provider Declarations

3.3.1. By submitting a Service Provider Application Form and receiving approval from the Company, you confirm and warrant to the Company that you;

  • a. are at least 18 years of age;
  • b. are a Singapore citizen or permanent resident;
  • c. hold all permits, licences, and registrations required to legally carry out your Services, including any registration required under the Business Registration Act, Partnership Act, or Companies Act;
  • d. have the legal capacity to enter into and perform your obligations under these Terms and any User Contract, without conflicting with any other commitment you have made to a third party; and
  • e. possess the qualifications and experience (where represented in a Listing) to deliver the Services competently, and will do so in accordance with reasonable industry standards.

3.3.2. Each of these declarations by a Service Provider is incorporated by reference into every User Contract to which that Service Provider is a party.

4. Registration

4.1. Account Registration

4.1.1. To register an Account on the Platform, all Users are required to provide the following;

  • a. full legal name (as per NRIC);
  • b. email address;
  • c. phone number;
  • d. residential address; and
  • e. profile photo.

4.1.2. Service Users must additionally provide the following information about their pet(s);

  • a. photo of the pet;
  • b. the pet's birth year;
  • c. the pet's breed;
  • d. the pet's size;
  • e. health information (including sterilisation status, vaccination records, and any transmissible conditions); and
  • f. behavioural information (including the pet's disposition towards other animals, children under 12, and adults).

4.2. User Acknowledgements

4.2.1. By completing registration, each User acknowledges and agrees that;

  • a. the Company may collect, use, and disclose your Personal Data in accordance with the Privacy Policy;
  • b. all information provided is accurate, complete, and up to date.

4.2.2. After successful registration, each User will be assigned a unique Username displayed on their Profile. Logging in to the Platform requires your phone number, not your Username.

4.3. Identity Verification for Service Providers

4.3.1. Before publishing a Listing, Service Providers must verify their identity by manually providing their date of birth, or uploading proof of residency or citizenship issued by the Immigration and Checkpoints Authority (ICA).

4.3.2. To protect Users' Personal Data in compliance with the PDPA, Service Providers are strictly prohibited from uploading photos of their NRIC to the Platform.

4.3.3. Service Providers will also be required to provide details of their designated payout account to receive earnings disbursed by the Company.

4.4. Service Provider will be required to provide their designated payout bank account details to the Company for the purposes of receiving payment disbursements.

5. Personal Data

5.1. Data We Collect

5.1.1. The Company collects Personal Data that Users provide when accessing the Platform, including during registration, profile creation, Listing publication, and communication with other Users. A detailed description of data collected and how it is used is set out in the Company's Privacy Policy.

5.2. How We Use Your Data

5.2.1. Users agree that the Company may collect, use, and disclose Personal Data for the following purposes;

  • a. processing and managing your Account registration; and
  • b. administering your Account and the Services you access through the Platform.

5.2.2. The Company may also collect usage data, such as content viewed, features engaged with, and activity frequency, to improve Platform performance and user experience.

5.2.3. The Company may collect technical information from your device, including;

  • a. device attributes (operating system, hardware version, device settings, battery level, signal strength, and device identifiers);
  • b. location data (where permitted, sourced from GPS, Bluetooth, or Wi-Fi signals); and
  • c. network and connection information (mobile operator, browser type, language, time zone, and IP address).

5.3. Use of other User Personal Data

5.3.1. Where you receive Personal Data about another User through the Platform, you may use that information only for the specific purpose for which it was shared. Any other use requires the prior written consent of the User concerned.

5.4. Account Deletion and Data Retention

5.4.1. You may request deletion of your Account at any time by emailing askaap@aaboutpets.com. Upon deletion, publicly visible information such as your name, Profile, pet information, Content and Information, photos, phone number, and email address will be removed from the Platform.

5.4.2. Certain content that is not exclusive to your Account, including Reviews, Listings, and chat history, will not be deleted, but will be anonymised ("Non-Deleted Content and Information"). This content may remain visible to other Users within their transaction and chat history but will no longer be linked to your identity.

5.4.3. Within 60 business days of Account deletion, the Company will anonymise all remaining Personal Data linked to your Account ("Anonymised Personal Data"), replacing identifying details with an alphanumeric identifier. Please note that;

  • a. Anonymised Personal Data is permanent and irreversible, the Company will have no means of identifying you from it; and
  • b. Non-Deleted Content and Information will continue to appear on the Platform under your anonymised identifier.

5.4.4. The Company retains Anonymised Personal Data for analytics purposes without a fixed time limit. By using the Platform, you consent to this use.

6. Intellectual Property

6.1. Ownership of Platform Materials

6.1.1. All intellectual property rights in and to the Platform, including its design, software, content, and functionality ("Platform Materials") are owned by or licensed to the Company. The Company reserves the right to enforce these rights to the fullest extent permitted by law.

6.2. User-Generated Content

6.2.1. Users retain ownership of all Content and Information they submit to the Platform, including;

  • a. pet-related information and descriptions;
  • b. photos of themselves and their pets;
  • c. Reviews; and
  • d. messages exchanged with other Users.

6.3. License to the Company

6.3.1. By posting Content and Information on the Platform, each User grants the Company a non-exclusive, transferable, sub-licensable, royalty-free, worldwide licence to use, display, and distribute that content in connection with the operation and promotion of the Platform ("Content License"). This Content Licence remains in effect for as long as the content is accessible on the Platform and terminates upon deletion of that content, except where the content has already been accessed or shared by other Users.

7. Use of Platform

7.1. Platform Availability

7.1.1. The Company may carry out maintenance, updates, or modifications to the Platform at any time and without prior notice, or discontinue any part of the Platform. The Company is not liable for any loss of access or service that results from such activities.

7.2. Monitoring and Enforcement

7.2.1. The Company reserves the right, at its sole discretion, to;

  • a. monitor activity, content, and Listings on the Platform and take appropriate action in response to any suspected breach of these Terms;
  • b. temporarily or permanently deactivate any Listing or Profile found to be in breach of these Terms or a User Contract;
  • c. restrict or remove a User's access to the Platform, whether temporarily (suspension) or permanently (termination);
  • d. adjust the visibility or ranking of any Listing;
  • e. report suspected unlawful activity to the relevant authorities and cooperate with any resulting investigation; and
  • f. request information from any User in connection with their Platform activity, and take action if such information is refused or found to be inaccurate.

7.3. Pet Information Accuracy

7.3.1. Service Users are solely responsible for ensuring that their pet's profile is accurate and kept up to date. The Company does not independently verify pet descriptions and makes no representation as to their accuracy. Service Providers are encouraged to confirm pet information directly during a Meet and Greet before accepting a Booking.

7.4. In-Platform Communication

7.4.1. All communications relating to a Booking must take place through the Platform's messaging function. Key terms agreed through these messages will be incorporated into the relevant User Contract. Users must not share personal contact details including phone numbers, email addresses, social media handles, or external links through the Platform.

7.5. Prohibited Conduct

7.5.1. By creating an Account, each User agrees not to;

  • a. submit false or misleading information, or create an Account on behalf of another person;
  • b. conduct or attempt to conduct transactions outside the Platform to avoid payment obligations or Company Service Fees ("Off-Platform Transaction"), whether in full or through partial bookings;
  • c. use the Platform to recruit or solicit Users for third-party services or platforms;
  • d. access or use the Platform for competitive intelligence or to reverse-engineer its features or infrastructure;
  • e. infringe the intellectual property, privacy, publicity, or contractual rights of any person;
  • f. transmit or publish another person's Personal Data without their consent, including photos, contact details, or financial information;
  • g. send unsolicited commercial messages or content unrelated to the Services;
  • h. scrape or compile profile or contact information from the Platform for any purpose outside of a Booking;
  • i. harass, threaten, or stalk any other User;
  • j. collect or use another User's Personal Data for any purpose beyond facilitating a Booking;
  • k. share personal contact details through your Profile, Listings, or messages;
  • l. submit Listings with inaccurate or misleading pricing;
  • m. (for Service Providers) fail to keep resident pet information in their Listing accurate and up to date;
  • n. maintain Listings with consistently low or no activity over an extended period;
  • o. hold more than one Account;
  • p. create a new Account after termination by the Company, without prior written consent;
  • q. transfer their Account to any other person; or
  • r. take any action, whether or not listed above, that is unlawful or that may cause harm to the Company, the Platform, other Users, or their pets.

7.5.2. Users are encouraged to report any suspected breach of these Terms to the Company promptly.

7.6. Account Suspension and Termination for Breach

7.6.1. The Company may suspend or terminate a User's Account at its sole discretion where;

  • a. a User has breached any provision of these Terms; or
  • b. credible complaints have been received from other Users regarding that User's conduct or the quality of Services delivered.

8. Listing and Bookings

8.1. By publishing a Listing, a Service Provider agrees to;

  • 8.1.1. provide an accurate, complete, and honest description of the Services they intend to offer;
  • 8.1.2. clearly state the applicable Service Provider Fee;
  • 8.1.3. create a separate Listing for each type of Service;
  • 8.1.4. include only content directly relevant to the Service being listed;
  • 8.1.5. categorise each Listing correctly on the Platform;
  • 8.1.6. respond to enquiries from Service Users in a timely manner, ideally within 12 hours;
  • 8.1.7. accept or decline Booking Requests within 24 hours of receipt;
  • 8.1.8. not engage in any Off-Platform Transaction;
  • 8.1.9. grant the Company access to review Platform chat logs as reasonably required; and
  • 8.1.10. authorise the Company to;
  • a. deduct amounts from the Service Provider Fee where the Company determines that Services were not delivered to a reasonable standard; and
  • b. withhold payment entirely in cases where the Services delivered are deemed wholly unsatisfactory.

8.2. Service Providers acknowledge that in the course of providing Services, they assume all risks of personal injury, death, disability, or property damage arising from the care or handling of a Service User's pet, whether at their own premises or any other agreed location.

8.3. Service Providers agree to indemnify and hold the Company harmless from all claims, demands, losses, liabilities, proceedings, and costs (including legal costs on a full indemnity basis) arising from or in connection with;

  • 8.3.1. any Meet and Greet;
  • 8.3.2. any Booking;
  • 8.3.3. their use of the Platform; or
  • 8.3.4. any breach of these Terms or a User Contract.

8.4. Meet and Greet

8.4.1. The Company strongly encourages Service Users and Service Providers to arrange a Meet and Greet via the Platform prior to confirming a Booking. The purpose of a Meet and Greet is to allow both parties and their pets to assess compatibility, align on care requirements, share emergency contact information, and establish trust before Services commence. A Meet and Greet is not required for transport bookings or for repeat Bookings between the same parties.

8.4.2. Meet and Greets are informal and non-binding. Service Providers may not charge a fee for a Meet and Greet.

8.4.3. Where a Service Provider declines a Meet and Greet that a Service User has reasonably requested, the Company may cancel the related Booking, issue a full refund to the Service User, and take action on the Service Provider's Account.

8.5. Unexpected Events

8.5.1. Service Users acknowledge that unforeseen events may arise during a Booking. The following provisions apply;

  • a. Flea Situations
    • i. If a Service User's pet introduces fleas into a Service Provider's premises, the Service User may be billed for reasonable costs incurred to address the infestation, including treatment of resident animals and/or the premises. All Users must disclose any known flea issues before a Service commences. The Company takes no responsibility for disputes or reimbursements arising from flea-related incidents, which must be resolved directly between the parties.
  • b. Emergency Veterinary Care
    • i. Service Users must provide Service Providers with current emergency contact information, including a nominated backup contact, before a Booking begins. If a pet requires emergency veterinary care while in the Service Provider's care and neither the Service User nor their backup contact can be reached within 24 hours, the Service User is deemed to have authorised the Service Provider to arrange necessary treatment on their behalf. All associated costs are the sole responsibility of the Service User. Any disputes or reimbursement arrangements must be resolved directly between the parties without involvement of the Company.
  • c. Late Retrieval of Pet
    • i. If a Service User fails to collect their pet at the agreed end of the service period, additional charges may apply on a pro-rata basis calculated against the daily rate set out in the Booking. For illustration: at a Boarding rate of S$80/night (24-hour standard), a 6-hour late collection would incur an additional S$20 (6/24 × S$80). Exact arrangements remain subject to agreement between the parties. The Company is not responsible for enforcing or mediating retrieval-related disputes.
    • ii. A Service User who fails to retrieve their pet within 72 hours of the Booking's end date will be deemed to have abandoned the pet. The Company and/or Service Provider may take any reasonable steps to rehome or otherwise care for the pet in such circumstances, without liability to the Service User.
  • d. Property Damage, Theft, and Injury
    • i. As the Company is not a party to any User Contract, disputes involving property damage, theft, or injury to persons or pets are to be resolved directly between the relevant parties. Users may report such incidents to the Company for the purpose of assessing whether Account action is warranted, but the Company is under no obligation to mediate or intervene.
    • ii. Each Service User and Service Provider agrees to indemnify and hold the Company harmless from all claims, losses, liabilities, proceedings, and costs arising in connection with any Unexpected Event.

8.6. Payment Collection

8.6.1. Each Service Provider appoints the Company as their agent for the collection of Service Provider Fees from Service Users. Payment made by a Service User to the Company is treated as payment made directly to the Service Provider. This arrangement does not make the Company a party to any User Contract.

8.6.2. The Company does not charge a fee for creating Listings. Upon the formation of a User Contract, the Company will deduct the applicable Company Service Fee from the total amount collected.

8.6.3. Service Users must provide payment details and authorise payment by debit or credit card or such other method as the Company makes available. All payments are to be made in Singapore Dollars unless otherwise agreed in writing.

8.7. Booking Confirmation

8.7.1. A Service Provider must accept or decline a Booking Request within 2 hours before check in time of the booking. If no response is received within this period, the Booking Request will lapse and the Service User will have no further obligation to proceed.

8.7.2. Upon acceptance of a Booking Request, the full Service Provider Fee (inclusive of any applicable Company Service Fee) becomes immediately due and payable by the Service User.

8.8. User Contract

8.8.1. Listings published by Service Providers are invitations to treat and not binding offers. A User Contract is formed when a Service Provider accepts a Booking Request. Each User Contract;

  • a. is formed directly between the Service User and the Service Provider, the Company is not a party;
  • b. incorporates the key terms agreed through Platform messages and any Meet and Greet discussions;
  • c. incorporates the applicable provisions of these Terms;
  • d. includes a warranty by the Service Provider that their Services do not infringe third-party rights and comply with all applicable laws;
    • i. obligates the Service User to make prompt payment in the event of an Unexpected Event; and
    • ii. obligates the Service Provider to complete the Booking as confirmed and not to alter the agreed Service Provider Fee after confirmation.

8.8.2. Cancellation by Service User

  • a. Service Users may cancel a Booking in accordance with the cancellation policy published by the Company on the Platform.

8.8.3. Cancellation by Service Provider

  • a. Cancellation of a confirmed Booking by a Service Provider ("Service Provider Cancellation") constitutes a breach of the User Contract. The Company takes such cancellations seriously. Where a Service Provider needs to cancel due to genuine extenuating circumstances (e.g. death of an immediate family member, serious illness, or natural disaster), they must provide supporting documentation to both the Service User and the Company within 24 hours of the cancellation.

8.8.4. Booking Assurance

  • a. To be eligible for Booking Assurance, the Service User must have arranged a Meet and Greet via the Platform and completed the Booking through the Platform.
  • b. In the event of a Service Provider Cancellation, the Service User is entitled to a full refund. The Service User may also request assistance in finding a replacement Service Provider ("Replacement Service Provider") by emailing askaap@aaboutpets.com. The Company will make reasonable efforts to assist but cannot guarantee the availability of a Replacement Service Provider or coverage of any price difference between the original and replacement Booking.

8.8.5. Completion of Bookings

  • a. A Booking is deemed completed upon the expiry of the forty-eight (48) hours window. The Company will then release the Service Provider Fee (after deducting the Company Service Fee) to the Service Provider's designated payout account within 8 business days. Please note that the time for funds to reach the Service Provider's bank account may vary depending on the third-party payment provider used.
  • b. Once a Booking is deemed complete, any further disputes are between the Service User and Service Provider alone. The Company has no obligation to mediate and accepts no liability for discretionary payments such as tips or bonuses made outside the Platform.
  • c. The Company reserves the right to place a hold on amounts payable to a Service Provider where:
    • i. a complaint of unsatisfactory Services has been raised;
    • ii. there is reasonable suspicion of fraudulent activity involving the Service Provider's Profile or payout account; or
    • iii. there are other compelling reasons related to the protection of Users or third parties.

9. Reviews

9.1. Reviews submitted on the Platform must reflect the reviewer's own direct experience of a completed Booking. Reviews serve as genuine feedback to the community and contribute to Platform trust and ranking, they should be fair, relevant, and based on first-hand experience.

9.2. Users may not submit Reviews on behalf of another User or in respect of a Booking in which they were not personally involved.

9.3. The Company reserves the right to decline to publish, or to remove, any Review that violates these Terms or that the Company considers objectionable in its sole discretion. This includes Reviews that;

  • 9.3.1. are unrelated to the Booking experience (e.g. political, religious, or social commentary);
  • 9.3.2. do not reflect the reviewer's own first-hand experience;
  • 9.3.3. promote or condone illegal or harmful activity or violence;
  • 9.3.4. contain profane, discriminatory, or offensive language;
  • 9.3.5. disclose another person's Personal Data (such as full name, phone number, or address);
  • 9.3.6. reference a Company investigation or internal matter; or
  • 9.3.7. are found to have been submitted as a form of coercion or extortion.

10. Termination and Account Cancellation

10.1. Termination by the Company

10.1.1. The Company may, at its discretion and without prior notice, suspend or terminate a User's Account, or remove any Profile, Listing, or Content and Information from the Platform. For clarity;

  • a. Suspension refers to a temporary restriction of a User's access to the Platform;
  • b. Termination refers to the permanent closure of a User's Account and removal of their Profile.

10.1.2. Any such action takes effect immediately unless the Company communicates otherwise. Where Account data is involved, removal from backup systems may take up to 60 business days. The Company may notify other Users who have had correspondence with the affected Account. A User whose Account has been terminated may not re-register without the Company's prior written consent.

10.2. Cancellation by User

10.2.1. A User may close their Account at any time by emailing askaap@aaboutpets.com.

10.3. Effect of Termination or Cancellation

10.3.1. Upon closure of your Account, whether initiated by you or the Company, you will lose access to all Account-restricted areas of the Platform. Your Profile will no longer be visible, though other content you have contributed (such as Reviews or messages) may remain on the Platform at the Company's discretion.

10.3.2. Any content or activity history associated with your Account may not be recoverable upon re-registration. Continued use of publicly accessible areas of the Platform after Account closure remains subject to these Terms. All fees and charges paid prior to termination are non-refundable.

10.3.3. Your attention is drawn to the Company's continued use of Anonymised Personal Data as set out in the Personal Data section above.

11. Limitation of Liability

11.1. Use at Your Own Risk

11.1.1. Your use of the Platform is at your own risk. The Company provides the Platform solely as a technology intermediary to facilitate connections between Service Users and Service Providers. It does not verify, endorse, or guarantee the quality, safety, legality, or suitability of any Services offered or provided through the Platform.

11.2. No Liability for User Actions or Content

11.2.1. The Company does not control User conduct or Platform content. As it is not a party to any User Contract, the Company accepts no responsibility or liability for:

  • a. the accuracy of Profiles, Listings, Reviews, or any other content on the Platform;
  • b. whether Users fulfil their obligations under any User Contract;
  • c. the quality, safety, or legality of Services delivered; or
  • d. any loss, damage, or injury arising from a Booking, a Meet and Greet, or a User Contract.

11.2.2. Any dispute between a Service User and a Service Provider is a matter for those parties to resolve. The Company will not be joined as a party to any such dispute or legal proceeding.

11.3. Platform Availability

11.3.1. The Company does not warrant that

  • a. the Platform will operate without interruption, delay, or error;
  • b. any defects in the Platform will be corrected;
  • c. the Platform is free from harmful code, malware, or other disruptive elements; or
  • d. information transmitted through the Platform is fully secure or protected from unauthorised interception.

11.3.2. You acknowledge that internet transmissions are inherently subject to errors, delays, and interruptions, and that the Company cannot be held liable for these.

11.4. Exclusion of Certain Type of Loss

11.4.1. To the maximum extent permitted by law, the Company excludes all liability, whether arising in contract, tort (including negligence), statute, or otherwise for:

  • a. any economic loss (including loss of revenue, profit, anticipated savings, or business opportunity);
  • b. loss of goodwill or reputation; or
  • c. any indirect, special, or consequential loss of any nature.

11.5. Cap on Liability

11.5.1. Where the Company is found to be directly liable to a User notwithstanding the foregoing, the Company's total liability shall not exceed the total amount paid by that User to the Company through the Platform.

12. General

12.1. Updates to These Terms

12.1.1. The Company may revise these Terms at any time. Updated Terms take effect immediately upon publication on the Platform. It is your responsibility to review these Terms periodically. Continued use of the Platform after any revision constitutes your acceptance of the updated Terms.

12.1.2. No amendment to these Terms is effective unless made in writing and signed by an authorised representative of the Company.

12.2. General Indemnity

12.2.1. Each User agrees to indemnify and hold the Company harmless from all claims, losses, liabilities, proceedings, and costs (including legal costs on a full indemnity basis) that the Company suffers or incurs in connection with that User's use of the Platform or breach of these Terms.

12.3. Account Action for Breach

12.3.1. Where a User's conduct breaches these Terms or creates legal or reputational exposure for the Company, the Company may take any combination of the following: reduce a Listing's visibility on the Platform, deactivate a Listing, suspend the Account, or permanently terminate the Account and Profile.

12.4. No Waiver

12.4.1. Failure by the Company to enforce any provision of these Terms on any occasion does not constitute a waiver of that provision or affect the Company's right to enforce it subsequently.

12.5. Governing Law and Jurisdiction

12.5.1. These Terms are governed by the laws of Singapore. Each User submits to the exclusive jurisdiction of the Singapore courts for the resolution of any dispute arising from or in connection with these Terms.

Effective Date: 12 July 2026